If your lights go off suddenly (when there is no planned outage) there are three possible causes:
There is a problem on our lines.
- Our transformer serving you has tripped.
- Your main fuse or circuit breaker has opened or you have internal wiring problems.
First try to determine if the problem is in your house or on our lines. If we send a serviceman out and the trouble is on your side of the meter such as a blown fuse or tripped circuit breaker, we must charge you for the trip. So if your neighbors’ lights or street or security lights are still on, check your main switch panel.
If you have circuit breakers:
- Flip the main breaker handle to the OFF position, then back ON.
- If none of your lights or appliances work, call DREMC.
- If only part of your lights are off, check branch circuit breakers by switching them OFF, then ON.
If you have fuses:
- Buy and keep on hand replacement fuses of the proper size for main and branch circuits.
- Pull out the main fuse block and replace, trying them one at a time. You generally cannot tell if a cartridge fuse is blown by simply looking at it.
If you are satisfied the trouble is on our lines, not in your house, call your local DREMC office. If you observe flashes along the line, trees down in the wires, wrecks etc., please report these to help speed restoration of service. If a power outage is widespread, our phones may be busy. Please be patient and call again. Give your name, customer account number, street address with directions, and home phone number.
Do Not Call 911 unless there is a true medical or other emergency.