If you are certain this is a DREMC issue, you will need your account number (printed on bill) and password to log into the outage management system. If this information is not available, click here to contact your local office.
If your lights go off suddenly (when there is no planned outage) there are three possible causes:
There is a problem on our lines.
First try to determine if the problem is in your house or on our lines. If we send a serviceman out and the trouble is on your side of the meter such as a blown fuse or tripped circuit breaker, we must charge you for the trip. So if your neighbors’ lights or street or security lights are still on, check your main switch panel.
If you have circuit breakers:
If you have fuses:
If you are satisfied the trouble is on our lines, not in your house, call your local DREMC office. If you observe flashes along the line, trees down in the wires, wrecks etc., please report these to help speed restoration of service. If a power outage is widespread, our phones may be busy. Please be patient and call again. Give your name, customer account number, street address with directions, and home phone number.
Do Not Call 911 unless there is a true medical or other emergency.