System Operator/System Operator Trainee

Job description: The System Operator/Trainee provides support for DREMC members and personnel managing outages by isolating system problems and restoring service, system and service monitoring, and anomaly research, system load monitoring and switching as needed, directing switching to clear lines and equipment, and member services after normal business hours.

Location: Shelbyville, TN (Headquarters)


  1. Communicates effectively on a wide range of safety-related issues and in a professional manner with all DREMC personnel and members.
  2. Assists the System Operator in their daily system operations duties as instructed b the System Operations Supervisor.
  3. Studies procedures, techniques, safety precautions, and instructions for daily system operations as they assist the System Operator in these duties. Mimics all Outage Management System (OMS) actions in a training environment.
  4. Begins training within the Northwest Lineman College Power Delivery Program.
  5. Assists with the daily review of the Automated Metering Infrastructure (AMI) system to identify abnormalities under the direction of the System Operator.
  6. Assists in the daily review of Conservation Voltage Reduction (CVR) systems and equipment as instructed by the System Operator.
  7. Observes and follows all safety rules, studies the provided safety manual, and attends regular scheduled job training and safety programs.
  8. At three (3) months, under direct supervision, operates SCADA for caution orders, caution order tagging, and opening devices during emergency situations.
  9. Performs other duties or work required and/or assigned.


Education — A high school diploma or equivalent is required.

Experience — Previous experience in utilities, analytics, electrical systems maintenance, or other related businesses is preferred.

Certification/License, etc. —  Certificates relevant to customer service and electronics are preferred.  (e.g. TVPPA Certificate of Customer Service)

Knowledge/Skills/Abilities — Aptitude to gain an in-depth knowledge of the customer service, utility electrical systems, and customer billing functions related to the electric utility business model. Possesses excellent oral and written communications skills and the ability to deal with members and teammates.  Ability to work with technology at a high level, including billing software, outage management software, SCADA, automated metering infrastructure software, email, MS Office Suite or similar productivity software, etc. Ability to concentrate for long periods of time, work under intense pressure and possess strong attention to detail.

REPORTS TO:  System Operations Supervisor

Benefits: DREMC provides a comprehensive program of employee benefits, including group medical, dental, vision, employer-sponsored medical clinic, life, and long-term disability insurance programs, defined benefit retirement, and 401K savings plans, tuition reimbursement.


  1. Candidates must submit a cover letter and resume. Send resume to
  2. Candidates must also complete and submit the DREMC Employment Application, and email the form here.
  3. Complete the Voluntary Self ID of Disability Form, Self Identify Protected Veteran, & Voluntary Self Identification Form found here and submit the form to

DREMC does not accept resumes from third-party recruiters.

Equal Opportunity Employer EOE/AA M/F/D/V