Policies

Duck River Electric technician working on a power station

We encourage you to read the contents of the documents below which will acquaint you with the many services, policies and procedures necessary to make your electric cooperative one of the best in the nation as we strive to meet your electrical service needs in one of the fastest growing areas in Tennessee.

TVA Complaint Resolution

The Tennessee Valley Authority provides regulatory oversight relevant to rates and service practice policies for DREMC and other utilities in the Tennessee Valley. If you have not been able to resolve an issue or complaint with DREMC, TVA’s Complaint Resolution Process may be able to help. You may contact TVA and begin the process using one of three methods:

Online: www.tva.com/complaintresolution

E-mail: complaintresolution@tva.gov

Phone: 1-888-289-8409