18 Mar DREMC temporarily closes lobbies to public in response to COVID-19
Duck River Electric Membership Corporation (DREMC) officials have been closely monitoring the evolving COVID-19 situation and want to assure everyone that proactive, protective measures are in place to further care for the health and safety of our members, employees and community. As a result, DREMC is temporarily closing its eight office lobbies beginning at noon on Wednesday, March 18, as a precautionary measure.
“This decision to temporarily close the lobbies is based on the growing risk of exposure and the caution recommended by local, state and national government to help contain the spread of the virus,” says DREMC President and CEO Scott Spence. “DREMC employees are working to ensure that we provide as many essential services possible. With the lobbies closed to the public, we ask that DREMC members and vendors contact employees by phone or email when possible and continue to use the drive-through at each office for your convenience as most of them have extended hours, 7:30 a.m. until 5:30 p.m., to assist members.”
Please call DREMC offices during regular hours, or email employees directly or use the cooperative’s company email, firstname.lastname@example.org. Phones are answered 24/7 in efforts to assist members around the clock, especially during outages. For assistance after regular office hours, please call your district’s after-hours number.
To establish, transfer or disconnect electric service, call the office for assistance as calls will be routed to other DREMC offices during this time to assist. Another option for establishing electric service is to click the APPLY FOR SERVICE tab found on DREMC’s website homepage and download the membership application and follow instructions. To transfer or disconnect service, please call your district office or email email@example.com.
To make bill payments, DREMC encourages members to use one of the free, fast and remote payment options, including the mobile app, website payment portal or by calling the office. No extra fees apply when using debit or credit cards for payments. If members choose to pay by check via phone, please speak with a DREMC member service representative and have your routing number ready.
Spence reminds DREMC members that scammers may use the current situation to take advantage of people. He asks that members be reminded that DREMC will not call and demand payment with a pre-paid card or ask for sensitive banking information. If you receive such a call, please hang up and call your local DREMC office to discuss any concerns regarding your account.
“We regret any inconvenience the temporary lobby closings may cause, but in efforts to aid in reducing the risk of exposure to the virus, we believe this precaution is in the best interests of our members and employees,” adds Spence. “With health and safety at the forefront, DREMC employees will continue working behind the scenes to maintain the quality of service you expect and deserve from your electric cooperative.”
“DREMC will continue to monitor the situation, attempt to make the best decisions going forward and keep members informed as we go,” says Spence.