The contents of the documents below help form DREMC and establish high standards for our daily operations. These documents will acquaint you with the many services, policies, and procedures we follow to meet the needs of the members and communities we serve.
Policies
TVA Complaint Resolution
The Tennessee Valley Authority provides regulatory oversight related to electric rates and service practices. Members with unresolved concerns regarding account servicing, billing, deposits or other utility service matters should first work with DREMC to seek resolution. If those efforts are unsuccessful, TVA’s Complaint Resolution Process may be able to assist.
Online: www.tva.com/complaintresolution
E-mail: complaintresolution@tva.gov
Phone: 1-888-289-8409